1310 Privacy policy
In this privacy policy, You will see word that begin with capital letters, these particular words have the meanings set out in the terms and conditions unless We give them different meanings below.
This is our privacy policy and it clarifies how We collect, use and share Your information, describes Your rights and explains how You exercise them.
We sometimes make changes to our privacy policy to make sure it’s up to date, so please check [INSERT URL] regularly to keep abreast of the changes.
In this policy:
“We’, “Us”, “Our” means 1310 Limited, a company incorporated in England with company registration number 11595588 and whose registered office is at Second Floor, Chester House, Farnborough Aerospace Centre, GU14 6TQ. We are a controller of Your information in all of the circumstances explained in this privacy policy unless We specifically state that some other organisation is a controller.
“You”. “Your” means, Our Customer, whose name and address details are on the Order and to whom we provide the Service, and as such it is Your information We hold for one of the following reasons:
You are Our customer, or prospective customer who enters into a contract with us for our products or Services;
You have a contract, or are discussing arrangements with Us, for access to your Property to install the Service
You visit 1310.io (our “site”);
You have communicated with Us at an event, or by phone, email, social media, surveys or other means.
Information We may collect from You
We collect and process your information in a number of ways. Generally this is to provide you with the Service You want us to provide to You.
We may collect and process the following information about you:
Information You give Us
You may give Us information in a number of ways. These might include”
by You filling in Orders or other forms on our site or in person;
by You corresponding with Us by phone, email, via Our website or in other ways;
via Our social media pages;
when We provide a Service to You;
via surveys;
when You enter competitions;
at events We host.
We may also collect information You provide when you engage with Us to discuss access to your Property or land applying for Gigabit Broadband Vouchers, when you report a problem with the Service or when We try and collect or recover monies You may owe Us.
Type of information You give us
The information You give Us may include:
bank account details;
contact details (Your name, address, email, social media handle and phone numbers);
health information and information about special requirements for vulnerable customers;
call recordings with Our customer services’ team;
cctv if You visit Our offices.
Information we may collect about you on our website
When you visit Our site, We may automatically collect the following information:
limited personal, mostly anonymous technical information, including the Internet protocol (IP) address used to connect Your device to the Service, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
anonymous information about Your visit to Our site, including the full Uniform Resource Locators (URL) You access, through and from Our site (including date and time); products You viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call Our customer service number.
This information is predominantly collected through the use of cookies and similar technologies. It is generally only used to enhance the way you are able to access and view our websites and to provide anonymous site statistics. For more information please refer to our cookie policy at [INSERT URL]. The Cookie settings will allow you to control what information is used.
Information we may collect about you from emails
When You receive an email from us, We may automatically collect the following information:
whether the email is delivered to You;
whether You open the email (and time and date of opening);
what links You click on within the email;
details of the type of device you have viewed the email on.
This information is used for analytical purposes to allow Us to improve our service and communications to You.
Information We may collect about You from social media
When You interact with one of Our social media pages (including Facebook, Twitter) We may automatically collect the following information:
posts You make;
comments You make;
name/profile handle.
This information is used to respond to comments and posts and to help Us understand what is being said about Us and Our Services.
Social media sites will also have their own privacy policies and settings that allow You to have more control over Your privacy.
Information We receive from other sources
We may obtain information about You from the following sources:
public sources such as the Land Registry (to help us identify land owners for our network build);
government - Department of Digital, Culture, Media and Sport (to administer Gigabit Broadband Vouchers);
if you use any of the other websites We operate or the other services We provide - in this case We will have informed You when We collected that information that it may be shared internally and combined with information collected on this site;
third parties We work with including, for example:
business partners and sub-contractors;
suppliers;
payment and delivery services;
advertising networks;
social media networks and public posts;
analytics providers;
search information providers;
tracing and fraud prevention providers;
credit reference agencies.
Network communications information
We may collect and retain certain types of communications information for any of the following purposes:
traffic management;
billing;
customer and prospect enquiries;
anti-fraud measures.
Information collected by third parties
Third party service providers such as telephone, mobile phone, wi-fi or other communications service providers which provide a service to you using the Service may also separately collect, access and retain information about You and Your use of the Service. They are controllers of the information they collect about You and You should ask them about their privacy policy.
Our site may, from time to time, contain links to and from the websites of Our partners, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal or confidential information to these websites.
Our use of Your information
This section explains how we will use Your information and the legal basis We rely on to allow Us to do that. We use information held about You in the following ways:
Information you give to us
We will use this information to:
carry out our obligations and to enforce Our rights arising from any Contracts entered into between You and Us and to provide You with the information, Services that you request from Us as part of those Contracts (e.g. to install services or billing);
notify You about changes to the Service (e.g. terms and conditions, this privacy policy)
notify You about network maintenance, planned and unplanned outages;
arrange access to the Property for essential maintenance and repair;
enter into wayleave or consent agreements relating to the Property. This may include sharing Your information with other utility providers if We are using their infrastructure to deploy Our network (e.g. shared ducts, poles). This information will not be used for any other purpose and is securely processed;
provide You with information about other services We offer, upgrades, special offers, events and other promotions;
respond to any queries, complaints and requests;
send you surveys or competitions from time to time;
apply for Gigabit Broadband Vouchers on Your behalf with your consent. This information will be shared with the Department for Culture, Media and Sport (DCMS) to administer the voucher scheme;
monitor the performance of our network build contractors;
ensure that content from Our site is presented in the most effective manner for You and for Your computer or device;
comply with any legal obligations We have because we run a business and because we are an internet service provider and an electronic communications provider.
We will not use your information
· to monitor what You do on the internet, i.e. what websites You visit or the content of Your emails or messages sent via other messaging services. The only exception to this is where We are required to provide certain information in order to enable Us to comply with any requirements imposed on Us by law or court order.
The legal basis of Our use of Your information
When using Your information, We do so primarily to fulfil our contractual and legal obligations. Where We require Your consent, We will use Your information in accordance with that consent.
We also use your information to enable Us to run our business and to ensure the quality of Our work. It is in Our legitimate business interests to do this where this does not materially impact on Your freedoms or rights. This would include using Your information to assist the good governance of Our business, provide You with the information You need, have asked for or would reasonably expect, management, accounting and auditing of Our business and, for example, to monitor the service provided to us by third parties or when analysing traffic flows on Our network to ensure all Our customers have optimal service.
If You communicate with Us about Our network build We will use Your contact information to communicate with You and where necessary to ensure that Our contractors communicate with You to investigate a complaint or rectify an issue. We will use Your information to inform our quality control and management of Our business and as part of Our duties to promote health and safety at work.
Sharing Your information
We will not share Your information for marketing purposes with companies outside Our group, unless We have specifically asked for your consent to do this.
We may share Your information with selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract We enter into with You. This includes our installation partners who will connect the Service to the Property and operatives who may enter Property to install or repair Our network. Third party suppliers will only be given access to Your information for the purpose and the duration necessary and will be required to comply with our requirements with regard to confidentiality and security of Your information ;
Our professional advisers, to enable them to provide legal, accountancy and insurance services to Our business;
analytics and search engine providers that assist Us in the improvement and optimisation of Our site;
credit reference agencies for assessing Your credit score where this is a condition of Us entering into a contract with You;
tracing and fraud prevention partners.
We may disclose your information to third parties:
if we sell or buy any business or assets, in which case We may disclose Your information to the prospective seller or buyer of such business or assets;
if we or substantially all of Our assets are acquired by a third party, in which case the information We hold about Our customers will be one of the transferred assets;
if We are under a duty to disclose or share information to comply with any legal obligation, or to enforce or apply the Contract and other agreements; or to protect Our rights, property, or safety of Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
to comply with any legal obligations we have as an internet service provider and an electronic communications provider.
Processing Your information
All information We process about you is held securely.
Any payment transactions will be made using authorised 3rd party payment gateways using appropriate encryption. The privacy policy of the appropriate provider will be displayed at the time of transaction.
Where We have given You (or where you have chosen) a password which enables You to access certain parts of Our site, You are responsible for keeping this password confidential. We ask You not to share a password with anyone.
The information that we collect from you is primarily stored and managed in the UK, but some of our systems and other suppliers may transfer, and store your information outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that Your information is treated securely and to the same standards as if it were being processed inside the EEA in a way that is compliant with all applicable legislation governing data protection and security.
Unfortunately, the transmission of information via the Internet is not completely secure. Although We will do Our best to protect Your information, We cannot guarantee the security of Your information transmitted to Our site; any transmission is at Your own risk. Once We have received Your information, We will use strict procedures and security features to try to prevent unauthorised access.
Retention of Your information
We will only keep your information for as long as is necessary depending on the purpose for which We collected it. At the end of that period, We will either delete the information completely or anonymise it for statistical analysis and business planning.
If You have a wayleave agreement with Us, We need to keep details of our agreement for as long as the equipment remains installed in the Property. We also keep contact details for You in case We need to access the Property for repairs or maintenance. We ask that You help Us to keep that information accurate and up to date and if You sell the Property, We request that You inform the new owner of Our wayleave agreement (as it will apply to them) and ask them to get in touch with Us.
Your rights
Manage Your consent
Where We use Your information for purposes other than marketing on the basis of consent, You have the right to withdraw Your consent at any time. Our use of Your information prior to the withdrawal of consent remains valid.
The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how We use Your information and Your rights. This is why we provide You with the information in this privacy policy.
The right of access
You have the right to obtain access to Your information (if we are processing it), and certain other information about how We use Your information (similar to that provided in this privacy policy). This is so You are aware and can check that We are using Your information in accordance with data protection law. In most cases, We will not charge for this and we will do Our best to get details back within 30 days.
The right to be rectified
You are entitled to have Your information corrected if it is inaccurate or incomplete.
The right to erasure
This is also known as ‘the right to be forgotten’ and in certain circumstances enables You to request the deletion or removal of Your information where there is no compelling reason for Us to keep using it.
The right to restrict processing
In some circumstances, You have rights to ‘block’ or restrict further use by Us of your information. When processing is restricted, We can still store Your information, but may not use it further. Where applicable, We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to object
You have the right to object to Your information being used by Us in certain circumstances, including processing for direct marketing and automated decision making.
The right of portability
You have the right to ask to have a copy of your information given to you or transferred securely to another data controller.
Exercising Your rights
To exercise Your rights above, please contact Us on [INSERT URL]. We may ask You to verify Your identity before We carry out Your request for security purposes.
Contact Us
If You have any questions, complaints, comments or requests regarding this privacy policy please send them to www.1310.io/privacy-policy or write to:
The Data Protection Officer
1310 Limited
Second Floor, Chester House, Farnborough Aerospace Centre, GU14 6TQ
Our telephone number is 0333 300 1310. If You wish to complain about the way We have processed Your information You can contact the regulator on:
The Information Commissioner’s Office (ICO) Click here or call their helpline on 0303 123 1113.