Price List
We know that it’s not ideal when things go wrong. At 1310 we like to be as transparent as possible with our customers. Below you can find a list of issues and fixes we can offer when things go a bit wrong. In situations involving construction to reach your property, this will be priced specifically and a pro forma invoice will be sent before work begins.
All prices are inc VAT unless stated otherwise.
Replacement Active Equipment
These are the standard charges for replacing the equipment below. Should the router not be returned at the end of the contract, the below amounts will be payable
£75
1310 TP-Link Router
TP-Link EX520v Wifi 6 router provided by 1310
£75
£80
1310 ONU
Replacement Fibre ONU
£80
£60
1310 HX220 Mesh AP
TP-Link HX220 WiFi 6 mesh access point
£60
Call Out Charges
The following call out charges will apply to engineers visits booked through the portal or on the phone. Business hours are between 08:00 and 18:00 Monday - Friday (Excl bank holidays)
£160
Call Out Charge (Business hours)
Initial fixed minimum charge per on site visit.
£160
£250
Emergency Call Out Charge (Out of business hours)
Initial fixed minimum charge per on site visit (18:00 - 08:00)
£250
£80
Additional Hourly Rate (Business Hours)
£80
£150
Emergency hourly rate (Out of business hours)
£150
£120
Missed Appointment
A missed appointment due to customer not present or another reason due to your actions.
£120
Parts and Equipment
Below is a list of parts and equipment which can be purchased as extras or in the case of breakages. Where an engineer is required to visit, charges as above "Call out Charges" will also apply
£60
TP-Link HX220 Mesh Access Point
£60
£14
Replacement Power Supply router or mesh devices
£14
£0.78
Replacement black fibre optic duct drop cable (Per Meter)
£0.78
£18
Replacement external wall box
£18
£25
Fibre Patch Cable
£25
£120
Post installation router relocation
£120
£1
Replacement internal fibre optic cable (Per Meter)
£1
£12
Replacement internal wall box
£12
£3
Internal fibre cable over 3m
Per metre
£3
£720
Lead in duct repair
£720
£100
Point-to-Point Ethernet Extension with RJ45 Sockets
£100
Payment Administration Charges
From time to time payments may fail or be reversed. Where this is not due to an error on our part, the following administration charges apply to cover the costs we incur from our payment providers and the administrative time involved in resolving the issue. For full details please see clauses 4.11 and 4.12 of our Residential Terms & Conditions.
£0
Failed Payment Collection (first occurrence)
£0
£10
Failed Payment Collection (subsequent)
£10
£20
Wrongful Payment Reversal or Chargeback
£20