Between: 1310 Limited, a company incorporated in England, company registration number 11595588, registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA (“We”, “Us”, “Our”); and You, Our Customer, whose name and address details are on the Order (“You”, “Your”).

Please read these terms and conditions carefully as they apply to Your use of the Service. They confirm who We are, how We will provide the Service, how You and We may change or end the Contract, and how to reach Us if there is a problem. Use of the Service is subject to the Acceptable Use Policy and Privacy Policy on Our website.

Defined terms:

“Acceptable Use Policy” means our acceptable use policy at 1310.io/acceptable-usage-policy, which You must comply with when You use the Service;

“Cancellation Charges” means the charges You may have to pay if the Contract ends before the Minimum Period expires, as detailed in clause 9.3;

“Charges” means the Installation Fee, the Rental Fee, Cancellation Charges and any other charges set out in the Price List which apply to the Service;

“Contract” means this contract between You and Us, including these terms and conditions, the Order, the Order Confirmation and all other documents referred to in this contract;

“Equipment” means any equipment We provide so You can use the Service; it is always Our property. The Equipment runs from the boundary of the Property, across any of Your private land and into the Property, up to and including the Router;

“Installation Fee” means the fee for installing the Service stated on the Order Confirmation;

“Installation Guide” means the document at 1310.io/installation explaining how We install the Equipment and Service;

“Minimum Period” means the fixed period for which You have agreed to take the Service, usually twelve (12) months from the Service Start Date unless the Order Confirmation says otherwise;

“One Touch Switch” means the industry switching process for residential broadband described in clause 9.6;

“Order” means the order form You complete requesting the Service;

“Order Confirmation” means the email We send confirming We accept Your Order;

“Price List” means the document at 1310.io/repairs-and-replacements which contains the Charges;

“Property” means the residential address confirmed on the Order, including any private land forming part of the Property’s title;

“Rental Fee” means the monthly fee for the Service stated on the Order Confirmation (and, after the Minimum Period, the Standard Rate);

“Router” means the router We provide so You can use the Service;

“Service” means the service You order from Us on the Order and which We provide to You;

“Service Start Date” means the date We activate the Service;

“Standard Rate” means Our standard monthly price for a Service outside a Minimum Period, as published by Us from time to time (sometimes called an out-of-contract or standard variable rate).

Residential use: The Service is a residential service for You and Your household’s personal use. Normal working from home (video calls, VPN, email and the like) is absolutely fine. What the Service is not for: acting as the primary connection for running a business with staff, customers or public-facing systems; reselling or sharing access beyond Your household; or running servers or services at commercial scale. If that’s what You need, our Business services are the right fit — see clause 11.1(d) and the Acceptable Use Policy.

1. The Contract

1.1 Customers order the Service through Our website. We can only accept Orders for areas where our Service is available or about to be available.

1.2 Our acceptance of Your Order takes place when We email Your Order Confirmation, at which point a Contract comes into existence between You and Us.

1.3 Your Order Confirmation contains the details of the Service We agree to supply, the length of the Minimum Period and the Charges payable.

1.4 The Minimum Period runs from the Service Start Date and is shown on Your Order Confirmation. You must keep and pay for the Service for the whole of the Minimum Period unless You or We are permitted under this Contract to end it earlier.

1.5 You have a legal right to change Your mind and cancel Your Order within the 14-day cooling-off period, without giving a reason. The cooling-off period ends 14 days after the day You receive Your Order Confirmation (or, if We have already delivered a Router to You, 14 days after the day You receive the Router, if that is later). To cancel, You just need to tell Us clearly — by email to help@1310.io, by phone on 0333 300 1310, or by post. You may use the model cancellation form at the end of these terms, but You do not have to.

1.6 You have the right to cancel within the cooling-off period described in clause 1.5. However, provision of the Service usually cannot begin until after that 14-day period unless You ask Us to start sooner. Accordingly:

1.6.1 When You place Your Order, You may expressly request that We begin preparing for and/or providing the Service before the end of the 14-day cooling-off period. If You do so, You acknowledge and agree that, if You then cancel during the cooling-off period, You will be responsible for paying Us the reasonable costs We have actually incurred in preparing to provide, and in providing, the Service up to the point You notify Us of cancellation.

1.6.2 The amount You pay under clause 1.6.1 is the lower of (a) the reasonable costs We have actually incurred and (b) the amount shown for the relevant network partner in Our Price List. These costs may include: a network provisioning and order-placement charge, which applies once We have placed the corresponding order with Our network partner on Your behalf and covers both the charge Our network partner makes to Us and Our own reasonable costs in placing and processing the order; where an engineer visit or installation has taken place before cancellation, the installation charge shown on Your Order Confirmation; and the cost of any Service consumed between activation and cancellation, charged pro-rata to the monthly Rental Fee. The network provisioning charge that applies to Your Service is set out in Our Price List, as it varies depending on the network partner used to provide Your Service. We will provide a breakdown of the costs incurred on request. For the avoidance of doubt, this clause applies only where You cancel within the cooling-off period. If You end the Contract after the Service has started and after the cooling-off period, clause 9.3 (Cancellation Charges) applies instead.

1.6.3 If You do not make the express request described in clause 1.6.1, We will not begin preparing for or providing the Service, nor place any corresponding order with Our network partner, until the cooling-off period has ended. In that case, if You cancel within the cooling-off period, You will have nothing to pay.

1.6.4 If You cancel during the cooling-off period and We have provided You with a Router, the Contract will not end until You have returned the Router to Us. The following will also apply: a) You must return the Router within 14 days of cancelling, using suitable packaging; You are responsible for the cost of returning it; b) if You do not return the Router within 14 days, We will charge You for the non-returned Router at the cost set out in the Price List; c) You must keep the Router safe until it is returned, and You may have to pay for any loss in value resulting from damage You cause.

2. Installation

2.1 We will agree with You a date for installation or delivery of the Router and/or Equipment or activation of the Service. We will try to keep to this date, but if We have to change it We will agree any change with You as soon as We can and offer the next available date.

2.2 You agree that You, or a person authorised by You who is 18 or over, will be present when We install the Equipment and the Service. Unless a bespoke installation applies under clause 2.4, We will install in accordance with the Installation Guide.

2.3 If You do not allow the installation team access to the Property as arranged (and You do not have a good reason), We may cancel the installation and You must pay Us the costs We have incurred in preparing for and undertaking the works up to the point of cancellation.

2.4 Some installations are bespoke because of the length of the access route, drives or surfaces requiring special techniques to dig and reinstate. Non-standard installations are outside the scope of Our free installation service and require a separate on-site visit by an installation technician, who will prepare a written estimate. We will discuss and confirm the cost with You in writing before any installation starts. The agreed installation charge is taken as part of Your first monthly payment.

2.5 For health and safety purposes Our installation technician will carry out a risk assessment before installing. If installation cannot be carried out safely, or no one 18 or over is present, You will be informed and given the opportunity to make alternative arrangements.

2.6 If installation cannot continue because of safety issues, complexity or materials required, the technician will inform Us and ask You to confirm acceptance that a further appointment is required. We may charge You reasonable costs We incur as a result if the installation did not go ahead because of Your actions. If We cannot contact You or re-arrange access, We may end the Contract.

2.7 The Equipment and Our network infrastructure installed at or serving the Property remain Our property at all times. You give Us permission to install them and to leave them in place, including after You stop taking the Service, so the Property can easily be reconnected in future. If You sell the Property, please make the new owner aware that Our network connection is in place — there is nothing they need to do, and taking service from Us is entirely optional for them.

3. Activation

3.1 Once You have received the Order Confirmation, a live direct debit mandate is in place and the Service is installed (if applicable), We will activate the Service. From activation (the “Service Start Date”) You may be charged a one-off Installation Fee, Our monthly charges start to apply as shown on the Order Confirmation, and the Minimum Period starts.

3.2 If the Service had previously been installed at the Property before Your Order, We will provide You with the necessary Router, set-up instructions and details of how We will activate the Service. From activation (the “Service Start Date”) You may be charged a one-off Installation Fee, Our monthly Rental Fee starts to apply as shown on the Order Confirmation, and the Minimum Period starts.

3.3 If You cancel the Service before the Service Start Date (other than a cooling-off cancellation, where clause 1.6 applies), You must pay Us the costs We have incurred in preparing for and undertaking the works involved in providing the Service up to the point of cancellation.

4. Charges

4.1 The amount You pay depends on the Service You have ordered and is shown as a monthly Rental Fee, including VAT, on the Order Confirmation, payable in advance by direct debit. Your first payment will include the Installation Fee (if any), the Rental Fee and, where applicable, charges for non-standard installations. Any other relevant Charges are set out in the Price List and these may or may not apply to Your Service. We will always tell You in advance before You incur any Charges other than the Installation Fee and the Rental Fee.

4.2 You agree to receive and pay for the Service for the Minimum Period, measured from the Service Start Date (for new orders) or from the date of the Order Confirmation (for changes and upgrades). If the Contract ends during the Minimum Period, You may have to pay Cancellation Charges as detailed in clause 9.

4.3 Your price is fixed during the Minimum Period. The Rental Fee shown on Your Order Confirmation will not increase during Your Minimum Period. The only exception is a change in the rate of VAT (clause 4.6), which is outside Our control. A longer Minimum Period therefore locks Your price for longer.

4.4 Your price after the Minimum Period (the Standard Rate). When Your Minimum Period ends, unless You agree a new fixed-price contract with Us or the Contract ends, the Service continues on a monthly rolling basis and the Rental Fee becomes Our then-current Standard Rate for Your Service:

a) We review the Standard Rate quarterly and may change it, for example to reflect changes in Our costs, wholesale network prices and inflation;

b) if an increase in the Standard Rate will apply to You, We will give You at least one month’s written notice before it takes effect;

c) after the Minimum Period You may end the Contract at any time (clause 9.5) or switch provider (clause 9.6) without any Cancellation Charges — You never have to accept an increase;

d) before Your Minimum Period ends We will contact You setting out Your options, including Our best available tariffs, so You can choose to re-contract, continue on the Standard Rate, or leave.

4.5 If You change or upgrade Your Service, We will tell You the new monthly Charges and ask You to confirm You accept them. A new Minimum Period will apply to the new Service, starting when We confirm Your new Order.

4.6 If the rate of VAT changes between Your Order and the Service Start Date, or while We supply the Service, We will adjust the VAT You pay and show this on the invoice.

4.7 We are not responsible or liable for any third-party charges from other organisations (such as telephone or content providers) which You may incur while using the Service.

4.8 If You do not pay for the Service when due, and still do not pay within 7 days of Our reminding You, We may suspend the Service until You have paid the outstanding amounts. We will contact You before suspending. We may charge to reflect Our costs in suspending and recommencing the Service, payable before We recommence. You may also be liable for Charges during the suspension. We will not suspend the Service where You genuinely dispute the unpaid invoice.

4.9 If You do not pay by the due date, We may charge interest on the overdue amount at 4% a year above the base lending rate of Barclays Bank from time to time, accruing daily from the due date until payment, before or after judgement. You will also be responsible for the reasonable costs We actually incur in recovering any debt You owe under the Contract (including fees charged by any debt collection agency We use), limited in each case to costs reasonably and proportionately incurred.

4.10 If You think an invoice is inaccurate, contact Us immediately and We will not charge interest while We resolve the issue. Once resolved, if You do not pay within 30 days, We may charge interest on the correctly invoiced sums from the original due date.

4.11 Failed payment collections. If any payment due under this Contract fails to be collected (“Failed Collection”): a) on the first occasion, We will notify You in writing (which may include email) and no charge will apply; the notification will explain that future Failed Collections may incur a charge; b) for any subsequent Failed Collection, We may apply an administration charge of £10.00 to reflect Our reasonable costs in processing the failure and arranging re-collection, added to Your next invoice; c) We may waive the charge case-by-case; a waiver on one occasion does not oblige Us to waive it again; d) this clause does not apply where the Failed Collection results from an error by Us or Our payment processor; e) a maximum of two Failed Collection charges may be applied in any calendar month.

4.12 Payment reversals and chargebacks. Nothing in this clause affects Your rights under the Direct Debit Guarantee or any other statutory consumer protection rights, and this clause never applies where a reversal results from Our billing error, or from fraud or unauthorised use of Your payment method. That said: a) if You believe a payment is wrong, please contact Us first under clause 4.10 — We will investigate and respond within 14 days; b) if You reverse, charge back or reclaim a payment that was correctly charged (“Payment Reversal”) without giving Us a reasonable opportunity to resolve the matter under clause 4.10, or where Your bank, card provider or the relevant payment scheme rejects Your claim (or You accept the charge was correctly made), We may apply an administration charge of £20.00 per occurrence to reflect Our reasonable costs in dealing with the reversal, including payment processor fees and administrative time, added to Your next invoice.

5. Using our Service

5.1 You must comply with Our Acceptable Use Policy, which is on Our website.

5.2 You may only use the Service for lawful purposes. You agree that We may monitor Your use of the Service, including data volume and type of traffic (where authorised by law or otherwise), to ensure lawful use and to assist Our traffic management. If You use the Service improperly, negligently or in a way which interferes with other customers’ use, We may suspend the Service or terminate the Contract in accordance with these terms and the Acceptable Use Policy.

5.3 You are responsible for all use of the Service, whether or not You gave permission to others to use it.

6. Suspending the Service

6.1 We may have to suspend the Service to: a) repair technical problems or make minor technical changes; b) update the Service to reflect changes in relevant laws and regulatory requirements; c) make changes to the Service requested by You or notified by Us to You.

6.2 We will do Our best to carry out necessary maintenance overnight and to give You reasonable warning by email, although this may not always be possible in an emergency. If a suspension lasts more than 3 working days, We will credit Your next invoice so You do not pay for the Service for any period of suspension beyond 3 working days.

6.3 We may suspend the Service: a) if You do not pay on time in accordance with clause 4.8; b) if You misuse the Service or do not comply with the Acceptable Use Policy; c) if You break the Contract or any laws applying to Your use of the Service; d) if You, or anyone You authorise to deal with Us, behaves towards Our staff or contractors in a way We reasonably consider inappropriate; e) if We reasonably believe You have provided false, inaccurate or misleading information to obtain the Service; f) if We believe You or another person at Your home is or may be committing fraud against Us using the Service.

6.4 If We suspend the Service under clause 6.3, We may charge You for reconnecting it at the end of the suspension.

7. Our obligations and liability

7.1 We do not restrict or exclude Our liability to You for: a) death or personal injury resulting from Our own (or Our agents’ or contractors’) negligence; b) fraud; or c) any legal rights and remedies available to You as a consumer in relation to the Service — none of these are affected by this Contract. For information on Your consumer rights visit www.citizensadvice.org.uk or call 0345 404 0506.

7.2 Except as set out in clause 7.1, We are not liable to You for: a) loss or damage which is not a reasonably foreseeable consequence of Our negligence or breach of this Contract (loss is reasonably foreseeable if it is obvious it will happen, or if at the time the Contract was made both You and We knew it might); or b) any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or other purely financial losses), even if reasonably foreseeable — the Service is a residential service.

7.3 Except as set out in clause 7.1, Our liability to You is limited to: a) for direct physical damage to the Property caused by Our negligence or that of Our agents or contractors, a maximum of £1,000,000 for any one event or series of connected events; and b) for all other loss or damage, a maximum of £10,000 for any one event or series of connected events.

7.4 When We carry out obligations under this Contract, Our duty is to exercise the reasonable care and skill of a competent service provider.

7.5 We are not liable for the accuracy, fitness for purpose, completeness or legality of any information accessed, received or transmitted using the Router or Service (unless We are its author), nor for transmitting or receiving, or failing to transmit or receive, any material through the Router or Service.

7.6 We are not liable for any failure of safety, security or other alarm systems or monitors due to: a) incompatibility with Our network; b) power or network outages that are not Our fault; or c) any other matter beyond Our reasonable control or not due to Our fault.

7.7 We have no control over data passing to or from You over the internet and are not responsible for any loss or damage to that data.

7.8 You are liable to Us for Our repair or replacement costs if You damage the Router or Equipment; the costs are set out in the Price List.

8. Changes to our contract

8.1 If You wish to make a change to the Service, please contact Us. We will tell You if it is possible and about any changes to the Charges, timing or anything else which would result, and ask You to confirm whether You wish to go ahead.

8.2 We may change the Service: a) to reflect changes in relevant laws and regulatory requirements; and b) to implement minor technical adjustments and improvements, for example to address a security threat. If such a change impacts Your use of the Service, contact Us for an explanation and to discuss the impact.

8.3 We may update these terms and conditions from time to time. Each version shows its version number and effective date. How a change affects You depends on the type of change:

a) Changes applying to new Contracts only. Where a change is stated to apply to Contracts entered into on or after a given date, it does not change the terms of Your existing Contract and does not give You any right to terminate.

b) Changes that do not materially disadvantage You. We may make changes that are required by law or regulation, correct errors or clarify wording, relate to new or optional features, or that do not put You at a material disadvantage. These take effect from publication (or the date required by law) and do not give You a right to terminate.

c) Changes to Your material detriment. If We make a change to Your Contract during Your Minimum Period that is to Your material detriment (including any increase in Charges beyond anything already set out in Your Contract), We will give You at least 30 days’ written notice, and You may terminate the Contract without paying Cancellation Charges by notifying Us within 30 days of Our notice. If You do not terminate within that period, the change takes effect.

9. Your rights to end the Contract

9.1 Your rights when ending the Contract depend on how the Service is performing, when You decide to end it, and whether You are switching to another provider — the consequences are explained in clauses 9.2 to 9.6. Clause 10 explains what to do.

9.2 If You are ending the Contract for a reason set out in (a) to (d) below, the Contract ends and We will refund You in full for any Services paid for but not provided: a) We have notified You of a change to Your Contract that is to Your material detriment (see clause 8.3(c)) and You have given Us notice to terminate within the period stated in Our notice; b) We have made an error in the Charges or description of the Service You ordered and You do not wish to proceed; c) We have suspended supply of the Service for technical reasons, or notified You that We are going to, in each case for a period of more than 28 days; or d) You have a legal right to end the Contract because We have broken it.

9.3 Cancellation Charges (early exit during the Minimum Period). If the Contract ends during the Minimum Period — whether You end it, You switch to another provider under clause 9.6, or We end it because You have broken it — and none of clauses 9.2, 1.6 or 13.2 applies, We may charge You: any outstanding Charges due; a Cancellation Charge; and the cost of any non-returned Router (clause 12). The Cancellation Charge will never be more than the total Rental Fees remaining for Your Minimum Period, and will be reduced to reflect the costs We actually save because the Service ends early (for example wholesale network charges We no longer have to pay), plus any unrecovered upfront costs We reasonably incurred in providing Your Service. We will provide a breakdown showing how the figure was calculated on request. After the Minimum Period ends, no Cancellation Charges apply.

9.4 We may charge these amounts to Your next invoice; by entering into this Contract You authorise Us to do so. We will give You reasonable notice in writing before applying them.

9.5 Ending the Service after the Minimum Period (without switching). If You want to end the Contract after the Minimum Period, We are not at fault and none of the reasons in clause 9.2 applies, and You are not switching to another provider (if You are, see clause 9.6 — no notice is needed), You must give Us 1 month’s notice. The Contract ends 1 calendar month after the day You contact Us. For example, if You tell Us on 4 February, We will supply and charge for the Service until 3 March and refund any sums paid in advance for any period after that. The Router must be returned as described in clause 12.

9.6 Switching to another provider (One Touch Switch). If You want to switch Your broadband to another provider: a) You do not need to contact Us or give Us any notice — simply place Your order with Your new provider, who will manage the switch through the One Touch Switch process; b) when Your new provider notifies Us of the switch, We will send You the important information You need, including any Cancellation Charges that would apply under clause 9.3 if You are within Your Minimum Period, and details of any impact on other services You take from Us; c) Your Service and Your billing from Us stop on the day Your new provider’s service starts — We will not charge You for any notice period beyond that date; d) You remain responsible for sums already due, any Cancellation Charges under clause 9.3, and return of the Router under clause 12.

10. How to end the Contract

10.1 To end the Contract (including cancelling within the cooling-off period), tell Us clearly by any of the following: ticket http://portal.1310.io; email help@1310.io; phone 0333 300 1310; or post to 1310 Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. You may use the model cancellation form at the end of these terms, but You do not have to. If You are switching to another provider, You do not need to contact Us at all — see clause 9.6.

10.2 If We owe You a refund, We will pay it as soon as possible by the method You used to pay. For cooling-off cancellations, any refund due (less any deductions due to Us under clause 1.6) will be made within 14 days of Your telling Us You have changed Your mind.

11. Our rights to end the Contract

11.1 We may end the Contract at any time by writing to You if: a) You do not make a payment when due and still do not pay within 7 days of Our reminding You; b) You use the Service in breach of the Acceptable Use Policy or do any of the things described in clause 5; c) You, or anyone You authorise to deal with Us, behaves in an unreasonable manner towards Our staff or agents which We reasonably consider inappropriate and sufficiently serious to justify ending the Contract; d) We reasonably believe You are using the Service in breach of the residential-use confirmation above and You have not put this right within 14 days of Our asking You to.

11.2 If We end the Contract during the Minimum Period for a reason in clause 11.1, We may charge You the Cancellation Charge calculated in accordance with clause 9.3, together with any outstanding Charges, Our reasonable recovery costs under clause 4.9, and the cost of any non-returned Router.

12. Return of Router

12.1 When the Contract ends for any reason (including cooling-off cancellation), You must return any Router We supplied, in the manner We request, within 14 days of the end of the Contract.

12.2 You are responsible for the costs of returning the Router and for ensuring it reaches Us in good working order. If You do not return it within 14 days, We will charge You the non-returned Router cost set out in the Price List.

12.3 We will test returned Routers; if a Router is damaged other than through fair wear and tear, We may charge You the replacement cost set out in the Price List.

12.4 All Routers and Equipment remain Our property at all times.

13. Moving Home

Clause 13 in the form below applies to Contracts entered into on or after [commencement date — set at publication]. If Your Contract was entered into before that date, the version of clause 13 in force at the date of Your Order Confirmation applies to You.

13.1 If You are moving home during the Minimum Period, You must tell Us as soon as possible. Our first step will always be to arrange transfer of the Service to Your new address. Where We are able to provide a broadband service at the new address that meets at least the Superfast standard (as defined in clause 13.1.1), We will be treated as able to provide the Service, Your Contract and Minimum Period continue, and no Cancellation Charges apply, subject to any change-of-address or administration costs set out in the Price List. You may also have to pay an activation charge and/or installation fee, and a new Minimum Period may apply to the Service at Your new address. The speed, tier or price of the service available at Your new address may differ from Your existing Service; a difference in speed, tier or price does not, of itself, entitle You to terminate without Cancellation Charges, provided the service We can offer meets at least the Superfast standard.

13.1.1 For the purposes of this clause 13, “Superfast” means a broadband service with a download speed of between 30 Mbps and 300 Mbps, and “Ultrafast” means a broadband service with a download speed greater than 300 Mbps, in each case as those terms are used by Ofcom. Where We can provide a service meeting either standard at Your new address, We are treated as able to provide the Service for the purposes of this clause 13, and clause 13.2 does not apply.

13.2 Where We are unable to provide a broadband service meeting at least the Superfast standard at Your new address within the United Kingdom, and transfer is therefore not possible, We will waive the Cancellation Charges relating to the remaining Minimum Period, subject to: a) Your providing evidence satisfactory to Us of the move and the new address; b) completion of Our Moving House Form; and c) payment of Our administration and set-up cost-recovery charge as set out in the Price List. All Routers and Equipment must be returned in accordance with clause 12.

13.3 Clause 13.2 does not apply where You are relocating outside the United Kingdom, or where for any other reason transfer of the Service cannot be attempted. In those circumstances the standard Cancellation Charges for the remaining Minimum Period (as set out in clause 9.3) apply in full. We may, at Our sole discretion and on a case-by-case basis, reduce those charges, but We are under no obligation to do so, and any reduction in one case does not create any expectation or entitlement in any other case.

13.4 Any waiver or reduction under this clause 13 is conditional on Your account being otherwise in good standing, and on completion of the steps and provision of evidence We reasonably require. Until those steps are complete, Your Contract, Minimum Period, Service and billing continue as normal.

14. Privacy & data protection

14.1 We will use Your personal information in accordance with Our privacy policy at 1310.io/privacy-policy.

14.2 We may monitor and record phone conversations with Us for training and compliance.

15. Other important terms

15.1 This Contract is personal to You and You may not transfer Your account or any rights or responsibilities under it without Our written agreement. We may transfer Our rights and responsibilities without Your permission for business reasons, provided the transfer does not negatively affect Your rights under this Contract.

15.2 Each clause of these terms operates separately. If any court or relevant authority decides any of them is unlawful, the remaining clauses remain in full force and effect.

15.3 If We do not immediately insist that You do anything You are required to do under this Contract, or We delay taking steps against You for breaking it, that does not mean You do not have to do those things, and it will not prevent Us taking steps later.

15.4 We will not be liable for failing to do what is promised under this Contract if prevented by matters beyond Our reasonable control.

15.5 Notices from Us to You will be in writing, delivered by hand, by post to the Property, or electronically. Notices from You to Us should be given as set out on Our website. Notice periods start: on delivery, if by hand; 2 working days after posting, if by ordinary post; on successful transmission, if electronic.

15.6 These terms are governed by English law. You can bring legal proceedings in the courts of England and Wales; if You live in Scotland You may also bring proceedings in Scotland, and if You live in Northern Ireland You may also bring proceedings in Northern Ireland.

15.7 Complaints and independent adjudication. If You are unhappy with Our Service, please tell Us and We will do Our best to put things right — Our complaints process is at 1310.io/dispute-resolution-procedure. If We have not resolved Your complaint within 8 weeks of You raising it, or We agree in writing that We have reached deadlock, You have the right to refer Your complaint — free of charge — to Communications Ombudsman (www.commsombudsman.org), the independent, Ofcom-approved Alternative Dispute Resolution scheme of which We are a member. 1310 is a member of ISPA, the Internet Services Providers' Association (ispa.org.uk)

16. Agreement to these terms and conditions

If You agree to these terms and conditions, We require You to tick the applicable box on the Order. We keep a copy of these terms, the version You agreed to, and Your agreement to them for as long as We need them to provide the Service and for a reasonable period afterwards.

Annex — Model Cancellation Form

(Complete and return this form only if You wish to withdraw from the contract during the cooling-off period.)

To: 1310 Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA · help@1310.io

I hereby give notice that I cancel my contract for the supply of the following service: [service] · Ordered on: [date] · Name: [name] · Address: [address] · Signature (only if on paper): · Date: [date]